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In line with government guidelines, from the 15th June, patients will be required to wear appropriate face covering when attending the GP surgery. We appreciate your help in kee... Find out more

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New River Health

A partnership between Castlegate Surgery & Church Street Surgery

Castlegate Surgery
Tel: 01992 676 454

Church Street Surgery
Tel: 01920 468 941

Castlegate Surgery
42 Castle Street
Hertford
Hertfordshire
SG14 1HH
Map

Church Street Surgery
St Mary's Courtyard
Church Street
Ware
Hertfordshire
SG12 9EF
Map

Castlegate Surgery is currently OPEN.

Church Street Surgery is currently OPEN.

View all opening hours

Practice Information

Patient Participation Group

Friends & Family Test

FootFall © Silicon Practice 2020

Digital Practice Help

Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointment requests
Appointment Cancellation
Ask the Doctor a question
Ask the Practice a question
Repeat Prescription requests
Help with medications
Request test results
Request sick notes

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma
Diabetes
Epilepsy
Smoking
Mental Health
Alcohol
Blood Pressure

Find the forms that you need:

New Patient registration
Change of details
Register for online services

Give feedback to the Practice:

Feedback and Complaints
Friends and Family Test

Get advice on common conditions:

Services offered by your GP Practice such as travel services.
Health services and health support groups in your area.
Help from NHS.uk regarding your condition.

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Face Coverings When Attending the Surgery
- New
11/06/2020
In line with government guidelines, from the 15th June, patients will be required to wear appropriate face covering when attending the GP surgery. We appreciate your help in keeping you and the surgery staff during the pandemic. Read more
Electronic Repeat Dispensing (eRD)
01/06/2020
Change of Email Contact
26/05/2020
Hay Fever
24/04/2020
Collaborative Working Update with Church Street and Castlegate Surgeries
05/12/2019
Minutes from PPG meeting on 16th October 2019 with the CCG
31/10/2019
Flu
16/10/2019
Memory Cafe
03/10/2019
National Data Opt-Out
01/10/2019
New Patients
12/01/2019

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New River Health

Castlegate Surgery is currently OPEN.

Church Street Surgery is currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

New River Health

News

Submit self-monitoring health reviews
(if requested by the doctor or nurse):