New River Health

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Electronic Repeat Dispensing (eRD)
- New
01/06/2020
Step by step guide on how to obtain your medication using the Electronic Repeat Dispensing (eRD) prescribing system Step 1 If you have received a text from the surgery saying your prescription has been moved to this method of ordering you do not ne Read more
Change of Email Contact
- New
26/05/2020
After the successful merger on 29th April between Church Street Surgery, Ware and Castlegate Surgery, Hertford, to form New River Health partnership (under ODS code E82102), we will be updating our contact email to reflect that we are managing one pa Read more
Hay Fever
24/04/2020
Collaborative Working Update with Church Street and Castlegate Surgeries
05/12/2019
Minutes from PPG meeting on 16th October 2019 with the CCG
31/10/2019
Flu
16/10/2019
Memory Cafe
03/10/2019
National Data Opt-Out
01/10/2019
New Patients
12/01/2019

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New River Health

Castlegate Surgery is currently CLOSED.

Church Street Surgery is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

New River Health

News

Submit self-monitoring health reviews
(if requested by the doctor or nurse):