Repeat Prescriptions

Order Your Repeat Prescription Online

A week before your new prescription is due, you should place an order with us.

Please allow up to 72 hours for these to be processed.

All medication must be ordered in writing either using our online services or using a prescription order form from reception.

Then:

  • Hand to reception.
  • Post in the prescription box by the front door (emptied twice daily).
  • Ask your usual chemist.
  • Post to either 42 Castle Street, Hertford, Herts SG14 1HH or St Mary’s Courtyard, Church Street, Ware, Herts,SG12 9EF

We do not accept requests for medication by telephone or email.

If you are ordering early as you are going on holiday, please let us know.

Don’t get caught out without your prescription medicine

 If you rely on regular medication, make sure you get your repeat prescription request in, in good time. The turn-around time for routine repeat medicines is usually a week, so allow for this. Make sure you don’t run out over a weekend or a bank holiday.

To get a repeat prescription, please:

  • Use the NHS app or your GP practice’s online form to make a request or use the repeat medication slip from your last prescription and place it in the prescription collection box at reception of your GP practice.
  • If you are unable to do that, then contact your GP practice directly during their opening times to discuss how to access your repeat prescription.
  • If you regularly get the same prescription medicines, ask your GP practice about electronic repeat dispensing This is where you will not need to contact your GP practice every time you need a repeat prescription. Instead, you can go directly to your nominated pharmacy for an agreed period of time.
  • If your GP Practice is closed and you have run out of medication, please contact your local pharmacy for advice.

As a last resort only, NHS 111 will supply emergency repeat medications during the out of hours period. However, this will only be done in clinically exceptional circumstances. You are likely to only get a limited number of days’ supply depending on the medication and will need to arrange your medicines again via your GP practice.

Please help us help you by ordering your medicines in good time.

  • Our local NHS 111 service is seeing an increase in calls for medicines that people should have ordered as a repeat prescription. Please make sure you get your request in as soon as possible so you don’t run out of medicines.

Urgent on the day prescription requests

Due to the volume of prescriptions that now come into the surgery, it will not be possible to accommodate requests for urgent on the day prescriptions.

Unless you are prescribed medication from the list below, you can visit a local pharmacist who may be able to issue an emergency supply of your medication for a minimum of 48 hours.

It is always the responsibility of the patient to know when their medications are running out and to re-order in a timely fashion. These medications have been verified by our GPs as potentially life threatening if not administered within a 48 hour time period.

  • Insulin medication
  • Asthma medication
  • Epilepsy medication
  • Oral steroids

Electronic Repeat Dispensing (eRD)

Please read our step by step guide on how to obtain your medication using the Electronic Repeat Dispensing (eRD) prescribing system.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge. There is further information about prescription exemptions and fees on the NHS Website.

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.