Alert: Flu and COVID vaccinations - Autumn/Winter 2025

We are taking bookings for your Flu and COVID vaccinations NOW

It is important to protect yourself from Flu, COVID and other winter respiratory illnesses. Appointments are available:

- Saturday 4th October at Church Street surgery, Ware
- Saturday 11th October at Castlegate surgery, Hertford

Appointments are also available during normal surgery hours - please call to book, or use the booking link in your invitation text message.

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Welcome to
New River Health

Partners: Dr Giles Pratt, Dr Nirshanthan Nagarajah and Dr Alex Sims

New GP Surgery changes to launch on 1st October

Changes to how all GP surgeries operate came into effect from Wednesday, 1st October 2025. These are intended to reduce the “8:00am scramble” for appointments, to streamline appointment booking, free up phone lines for urgent requests, and make healthcare more accessible to patients.
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Read our Autumn Newsletter

As we move into autumn, it’s important to think ahead about preventative health. The change in season brings colder weather, shorter daylight hours, and in increase in common illnesses such as colds, flu and respiratory infections.

You and your general practice

Find out what you can expect from your GP practice, what we ask from you, and how we can work together for better care. Read the NHS guide: You and Your General Practice.

Non-urgent advice: Afternoon closure for staff training

New River Health will be closed in the afternoon of the following dates:

Wednesday 22nd October
Thursday 27th November


This is for protected learning and training (PLT) for staff and occurs in GP surgeries across Hertfordshire and West Essex. This is funded by the NHS and commissioned by the Hertfordshire and West Essex Integrated care board (ICB).

During the closure time extra resources are funded for patient care through 111.

Patient Participation Group

woman placing sticky notes on wall

The Patient Participation Group (PPG) was set up in December 2011 with the aim of enhancing communication between patients and the practice. The PPG meets monthly with the practice manager and discusses the performance of the practice and the development of the practice. The PPG is run by patients and gives our patients the opportunity to help with development of the practice, and influence changes and improvements to the practice.

Non-urgent advice: Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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Latest News

Autumn 2025 Newsletter

As we move into autumn, it’s important to think ahead about preventative health. The change in season brings colder weather, […]

New GP Surgery changes to launch on 1st October

Changes to how all GP surgeries operate came into effect from Wednesday, 1st October 2025. These are intended to reduce […]

Contact your practice online

Fill out a simple form to get help with administrative requests such as Med3s (fit notes) or for requesting a […]

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