Frequently Asked Questions
Please check back regularly for more frequently asked questions and information regarding Rapid Health. We will be updating these as we go along, in response to your feedback and questions.
Rapid Health
Need Medical Advice or Help ?
Our online system is the fastest and most effective way to reach us, whether you need medical advice or support with administrative requests.
✅ Use “Questions and Admin” for:
Please select this option only for Routine request and non-medical requests, such as:
- 📄 Doctor’s letter or report
- 📝 Referral query
- 🧾 Sick note / Fit note request
- 💊 Repeat prescription request or❓ Medication queries
- 🔍 Test results
- 🌍 Travel risk assessment
- 🧑💻 Update your personal details
- 💌 Register for electronic prescriptions (EPS)
🩺 Use “I Need Medical Advice” for:
Select this option only if you’re feeling unwell or have a health concern that isn’t related to the above list, such as:
- 🤕 Headaches or migraines
- 👂Ear problems
- 🌸 Women’s health issues
- 💙 Men’s health concerns
- 😴 Sleep issues
- 🦴 Joint pain or skin condition
- 🤔 Any other new or ongoing symptoms
💬 This helps us get your request to the right team faster and avoid delays in your care.
If you are unable to use the online system or do not have access to the internet or a computer or Smartphone, you are still able to phone or attend the surgery to request an appointment or make an enquiry. The Reception team will be pleased to help you complete the assessment or go through the questions to complete this on your behalf.
The Reception team are UNABLE to make an appointment without using the assessment system.
Please note, we CANNOT accept prescription requests over the telephone.
If you need additional time in your appointment (eg. for use of a translator or due to disabilities), or if you require a home visit, please do not use the online system. In these cases please telephone the practice so that we can make the appropriate arrangements for your appointment, to support you to access care most appropriately.
New GP Surgery changes to launch on 1st October
ㅤ
Read our Autumn Newsletter
You and your general practice
Non-urgent advice: Afternoon closure for staff training
Thursday 19th March 2026
This is for protected learning and training (PLT) for staff and occurs in GP surgeries across Hertfordshire and West Essex. This is funded by the NHS and commissioned by the Hertfordshire and West Essex Integrated care board (ICB).
During the closure time extra resources are funded for patient care through 111.
Patient Participation Group
The Patient Participation Group (PPG) was set up in December 2011 with the aim of enhancing communication between patients and the practice. The PPG meets monthly with the practice manager and discusses the performance of the practice and the development of the practice. The PPG is run by patients and gives our patients the opportunity to help with development of the practice, and influence changes and improvements to the practice.
Non-urgent advice: Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
Online Services
Get StartedYou can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
Latest News
Autumn 2025 Newsletter
9th October 2025As we move into autumn, it’s important to think ahead about preventative health. The change in season brings colder weather, […]
New GP Surgery changes to launched on 1st October
2nd October 2025Changes to how all GP surgeries operate came into effect from Wednesday, 1st October 2025. These are intended to reduce […]
Contact your practice online
2nd October 2025Fill out a simple form to get help with administrative requests such as Med3s (fit notes) or for requesting a […]
Subscribe to our Latest News!
