Appointment Times

Morning Afternoon
Monday 09:00-11:30 15:50-17:50
Tuesday 09:00-11:30 15:50-17:50
Wednesday 09:00-11:30 15:50-17:50
Thursday 09:00-11:30 15:50-17:50
Friday 09:00-11:30 15:50-17:50
Weekend closed closed


To see a doctor please make an appointment online, telephone or visit the surgeries in person. Surgery times for each doctor vary. Nurse appointments cannot be made online but are available by telephoning or visiting the surgery.

You can opt to be seen at either the Hertford or Ware site and may choose to see any doctor you wish, but if possible please remain with the same doctor during any one illness.

GP appointments slots are for 10 minutes; if you require longer than this please inform the receptionist.

It is important that a separate appointment is made for each member of the family who wishes to be seen, even if you consider that it will be “something quick”.

If you cannot keep an appointment please remember to cancel it so it may be offered to someone else.

On the Day Appointments

If you have an urgent problem that cannot wait until our next routine appointment, please telephone the practice and you will be offered a time to attend Castlegate or Church Street surgery for a ‘sit and wait’ appointment.

Booking Appointments Online

Book your next appointment at the surgery online.

Using the internet, you can search for and view a range of available appointments and then book the one which is most convenient for you up to 28 days in advance.

Before you can start you need to register with the online booking service, you will then be provided with a unique login username and password.

After registering an email will be sent to you, normally within 48 hours, giving you all the information needed to login to the website.

Once logged in you can book, view and cancel appointments. You can also request repeat medication prescriptions.

Should you have any questions or comments about using SystmOnline, please contact reception who will pass your comment or query on to someone who will endeavour to help you.

Over time we hope to make appointments with the practice nurses and the healthcare assistants available online. Any changes or new services will be posted on this web site.

Please note: All personal information held on SystmOnline is protected using the highest standards of internet security.


Please do not forget to cancel your appointment if it is no longer needed. Patients who provide us with their mobile number will receive a text reminding them of their appointment 48 hours in advance and will be given the option of texting us back ‘CANCEL’ if they no longer need their appointment. Repeated failure to attend appointments may result in your being removed from the practice list.